September 2025
These Terms and Conditions (“Terms”) govern the use of consulting and implementation services provided by stackset LLC (“we,” “us,” “our,” or “Contractor”). By engaging our services, you (“Client” or “you”) agree to the following:
1. Scope of Services
We provide consulting, systems setup, and implementation services as outlined during the sales or onboarding process. All work is customized based on each Client’s needs and may include, but is not limited to, strategic consulting, workflow setup, tech automation, training, and documentation.
2. Project Timeline
Service timelines are provided during onboarding and may vary depending on Client responsiveness, project scope, and revisions.
Projects typically include:
- Initial draft delivery
- Revision period
- Support period post-final delivery
3. Payment Terms
Fees are outlined in the agreed project scope and must be paid in U.S. dollars. A 50% deposit is required to begin work, with the remaining balance due as agreed (typically within 7 days of final delivery unless otherwise stated on the invoice).
Late payments may result in a pause in services or permanent cancellation of access to deliverables. Invoices not paid within 30 days may incur interest and/or recovery costs.
4. Revisions & Scope Changes
Your service package includes a specific scope of work. Any requests outside of this scope will be reviewed, and a new quote may be provided before additional work begins.
5. Independent Contractor Relationship
stackset operates as an independent contractor. No employment, joint venture, or partnership relationship is created by engaging our services. All taxes and reporting obligations are the responsibility of the Contractor.
6. Termination
Either party may terminate services with 14 days’ written notice. In such cases, all work completed to date will be delivered to Client, and a prorated invoice will be issued based on services rendered. No refunds will be issued for completed work.
7. Confidentiality
We respect your confidentiality. Any sensitive business information shared with us—whether written, digital, or verbal—will be treated as confidential and not shared with third parties unless required by law or previously authorized by you.
Our confidentiality obligations extend for 10 years after project completion.
8. Intellectual Property
Upon full payment, all work and deliverables created specifically for you will be owned by you. We retain no rights to use, modify, or distribute your proprietary materials beyond this engagement—except where explicitly permitted (see Section 9).
9. Portfolio Use
We reserve the right to feature your company name, logo, or anonymized project details in our portfolio and marketing materials unless otherwise agreed in writing.
10. Account Access & Security
If you provide us with access to third-party tools or platforms (e.g., ClickUp, HoneyBook, Zapier), we will take reasonable precautions to safeguard your credentials. However, we are not responsible for platform errors, data loss, or breaches outside our control.
11. Results Disclaimer
We aim to provide strategic and high-performing systems, but we do not guarantee specific business outcomes. Results vary based on market conditions, business decisions, and implementation practices beyond our control.
12. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages (including legal fees) arising from your use of our services, except where due to our own gross negligence or misconduct.
13. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages. You acknowledge that you use our services at your own risk.
14. Governing Law
These Terms are governed by the laws of the State of New York. Any disputes will be resolved in the courts of New York County, NY.
15. Communications
All official notices should be sent to:
stackset LLC
447 Broadway 2nd Floor
New York, NY 10013
Email: kristi@stackset.com
16. Modifications
We reserve the right to update or modify these Terms at any time. Continued use of our services following such changes indicates your acceptance of the updated Terms.
By engaging our services or submitting payment, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.